Last mentioned: Mar 17, 2026
Intercontinental Exchange (ICE) has introduced beta AI-powered voice and chat agents for its MSP mortgage servicing platform, alongside 16 specialized automation agents. Unveiled at the X26 conference, these tools aim to automate complex servicing exceptions and improve borrower engagement through conversational AI.
Intercontinental Exchange (ICE) has debuted a suite of AI-powered voice and chat agents for its industry-leading MSP servicing platform. The launch, which includes 16 specialized automation agents, aims to drastically reduce operational overhead by shifting from manual workflows to exception-based management.
ICE has launched beta AI-powered voice and chat agents designed to automate mortgage servicing within its industry-leading MSP platform. Unveiled at the X26 conference, the update includes 16 new exception-based automation agents aimed at reducing manual intervention in complex loan processing.