LivePerson Pivots to Syntrix as GenAI Adoption Hits 20% of Conversations
LivePerson exceeded Q4 2025 expectations with $59.3 million in revenue and $10.8 million in Adjusted EBITDA, driven by the commercial launch of its Syntrix platform and aggressive cost discipline. While total revenue continues a sequential decline due to legacy churn, the company is betting on a unified AI architecture and high-value enterprise expansions to return to growth by late 2026.