Craig Moffett

Person

Last mentioned: Mar 26, 2026

Timeline

  1. Price Hike Warning

    AT&T officially warns customers of upcoming wireless plan price increases despite rising competition.

  2. Q4 Churn Spike

    Company reports postpaid churn of 0.98% and the loss of 255,000 prepaid subscribers.

  3. Monthly Fee Increase

    A key monthly service fee is hiked across most wireless plans to offset rising operational costs.

  4. Autopay Discount Reduction

    AT&T decreases and restricts autopay discounts for several customer segments, sparking initial backlash.

Stories mentioning Craig Moffett 1

consumer-trends Bearish

AT&T Risks Customer Exodus with Price Hikes Amid Surging Churn

AT&T is implementing wireless plan price increases despite a significant rise in customer churn and intensifying competition from MVNOs and cable providers. The move follows a series of fee hikes and discount reductions that have already strained subscriber loyalty in a market where overall prices are falling.

3 sources