Financial Conduct Authority (FCA)

Company

Last mentioned: Mar 13, 2026

Timeline

  1. FCA Progress Report

    The regulator finds firms are successfully using FAQs and videos to boost consumer understanding.

  2. Closed Product Deadline

    The Consumer Duty is extended to cover closed products and services.

  3. Consumer Duty Implementation

    The FCA's landmark Consumer Duty rules come into force for all new and existing products.

Stories mentioning Financial Conduct Authority (FCA) 1

regulation Neutral

FCA Reports Progress in Consumer Clarity as Firms Adopt Video and FAQs

The Financial Conduct Authority (FCA) has observed a significant improvement in how financial firms communicate complex information to retail customers. By pivoting toward interactive FAQs and video content, firms are increasingly meeting the high standards set by the UK's Consumer Duty regulations.

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