Zendesk

Product

Last mentioned: Mar 24, 2026

Timeline

  1. Public Confirmation

    Crunchyroll confirms it is investigating the breach claims with leading cybersecurity experts.

  2. Public Investigation

    Crunchyroll officially confirms it is probing the breach claims with cybersecurity experts.

  3. Ransom Demand

    The threat actor contacts BleepingComputer and claims to have sent a $5 million extortion demand to Crunchyroll.

  4. Extortion Attempt

    Threat actors contact BleepingComputer and claim to have sent a $5M ransom demand to Crunchyroll.

  5. Access Revoked

    Crunchyroll revokes the compromised credentials after a 24-hour window of unauthorized access.

  6. Access Revoked

    Crunchyroll or Telus identifies the intrusion and revokes the compromised credentials after 24 hours.

  7. Initial Breach

    Threat actor gains access to Crunchyroll systems via a Telus International agent's Okta account at 9 p.m. ET.

  8. Initial Breach

    Hackers infect a Telus International agent's PC and steal Okta credentials at 9 p.m. ET.

Stories mentioning Zendesk 2

data-breach Bearish

Crunchyroll Investigates Breach of 6.8 Million Users via Third-Party Support

Sony-owned streaming giant Crunchyroll is investigating a significant data breach after hackers allegedly stole 8 million support tickets containing personal data for 6.8 million unique users. The breach originated from a compromised third-party support agent at Telus International, highlighting ongoing vulnerabilities in the global supply chain.

2 sources
e-commerce Bearish

Crunchyroll Probes Breach Affecting 6.8 Million Users via Third-Party Vendor

Crunchyroll is investigating a significant data breach after hackers allegedly accessed 6.8 million unique user records through a compromised third-party support agent. The breach, which targeted a Telus International employee's Okta credentials, exposed support tickets containing personal details and geographic data.

2 sources