Centrica to cut 1,300 jobs as 90% of customers go digital
Centrica’s plan to eliminate 1,300 customer service roles over two years highlights how workforce composition is being reshaped by automation and digital self-service. The energy giant says 90% of customers now avoid phone contact, making large contact-centre teams redundant.
Source: rutland-times.co.uk · westerntelegraph.co.uk