ServiceNow announces AI Passport and agent-building harness for enterprises

What happened?

1. ServiceNow announced a third generation of its employee-centric AI harness, powering ServiceNow EmployeeWorks, which the company says lets staff build AI agents that complete daily tasks without human intervention
2. ToolSmith, a new agentic developer environment in EmployeeWorks, is described by ServiceNow as cutting complex tool-building from days to minutes while remaining secure at enterprise scale
3. ServiceNow's own release headlined AI Passport and expanded governance capabilities, which the company positions as an operational harness for enterprise AI
4. According to the company, the harness supplies employees with context, trusted decision-making and enterprise actions to orchestrate AI, with agentic planning plus governed, auditable workflows
5. Jacqui Canney, chief people and AI enablement officer at ServiceNow, said in the announcement that the offering aims to close the gap between intention and action so employees spend less time on coordination

ServiceNow described a third-generation employee-centric AI harness that the company says supplies context, governed decision-making and enterprise actions so staff can build agents completing daily tasks without human intervention. The announcement included ToolSmith, an agentic developer environment the company says cuts tool-building from days to minutes, and AI Passport with expanded governance capabilities. Company executives positioned the stack as agentic planning plus governed, auditable workflows grounded in employee context.

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